Queensland’s public sector agencies handle a range of sensitive and confidential information. Under Queensland legislation, inappropriately accessing or disclosing such information can
be either a criminal offence or a serious disciplinary matter.
This document is a practical guide to help public sector managers and supervisors respond effectively to any confidential information incident in their agency. It provides the necessary legal framework, key steps and supporting resources.
Remember, responding to an incident is more than just potential disciplinary action against an individual and a deterrent to others. It can also be an important learning opportunity for your agency as well as helping to protect the public interest and maintain public confidence.